Shipping, returns and complaints
Shipping and shipping costs
Your Art of VI VA jewelry pieces will be delivered to you with DHL GoGreen within Germany and with Deutsche Post GoGreen in Austria.
Shipping is free of pre order products at Art of VI VA in Germany. Up to an order value of €240.00 we charge €10.00 shipping costs. We currently supply Switzerland on request. If you would like shipping to Switzerland, please contact: service@artofviva.de
All deliveries can be tracked using a tracking number, which you will receive in your shipping confirmation.
Return/Exchange
It is very important to us that you are satisfied with the jewelry from the Art of VI VA. Only then will you wear them every day! Returns are therefore of course possible: You only have to return your jewelery within 14 days (unworn, of course) and pay the postage for the return.
In the event of a return, please email: service@artofviva.de
The refund will be made via the respective means of payment within a maximum of 14 working days after receipt and inspection of the goods. With your help, we want to keep improving the quality of our products. We would therefore be very grateful if you would briefly inform us of the reason for your return in your e-mail. This is how we can continuously improve. An exchange is also no problem. Here you bear (just like with the return) the costs for the return and we take over the shipping costs of sending your order again.
If you would like an exchange, please contact: service@artofviva.de
Complaints
All watches and jewelery are made and assembled from high-quality materials with the utmost care. A final quality check before shipping is carried out by us personally.
We would therefore like to ask you to check your items for completeness, obvious defects and transport damage immediately upon delivery and to inform us and the carrier of any complaints as soon as possible.
If you receive goods whose packaging or contents were obviously damaged during transport, please complain to DHL immediately (without prejudice to your warranty rights) and refuse acceptance. Afterwards, please contact the Art of VI VA directly so that we can protect any rights against the sender. If you don't comply, this will of course have no effect on your statutory warranty claims.
In the event of a complaint, please contact our customer service at service@artofviva.de
If possible, please send us a photo of the defective item. We will exchange or repair defective items. After checking, we will send you a return sticker, or agree with you on another way. We'll get it sorted out!
Art of VI VA confirms the general legal provisions for warranty in Germany according to § 438 BGB, according to which the customer can complain for up to 24 months when purchasing defective goods.
Unless otherwise expressly agreed below, the statutory right to liability for defects shall apply. In the case of used items, the limitation period for claims for defects is one year from delivery of the goods.
Insofar as repair services are part of the contract or are requested by you, we owe the repair work resulting from the service description. We provide this to the best of our knowledge and belief personally or through third parties. We will invoice you for this after the statutory warranty period has expired.